Summary for Payment Gateway Partners (Cashfree / Razorpay): Herbal Roots Ayurveda strictly respects customer privacy. We collect personal details (name, shipping address, email, phone) solely for order fulfillment, customer support, and invoicing. All payment transactions are encrypted via 256-bit SSL and processed directly through licensed payment gateways (Cashfree Payments / Razorpay Software Pvt. Ltd.). We do NOT store card numbers or UPI PINs on our servers.
1. Information We Collect
When you visit or place an order on Herbal Roots Ayurveda, we collect personal information necessary to fulfill your orders:
- Personal Details: Name, shipping address, billing address, phone number, email address.
- Order Details: Purchased Ayurvedic items, order value, transaction history, delivery tracking code.
- Technical Data: IP address, browser type, device identifiers, and website interaction cookies.
2. How We Use Your Information
Your personal data is strictly used for the following operational purposes:
- Processing, dispatching, and delivering your herbal orders via courier partners (e.g. Shiprocket, BlueDart, Delhivery).
- Sending SMS/WhatsApp order confirmations, dispatch updates, and OTP authentications.
- Processing payments, refunds, and preventing fraudulent transactions via Cashfree / Razorpay.
- Providing dedicated customer care support and resolving query tickets.
3. Payment Gateway & Security
We partner with top-tier Indian payment aggregators—Cashfree Payments and Razorpay—to process online transactions safely via UPI, NetBanking, Credit/Debit Cards, and Wallets.
- All payment transmissions use 256-bit SSL (Secure Socket Layer) encryption and PCI-DSS Level 1 compliance standard.
- We never store credit card numbers, CVVs, net banking credentials, or UPI PINs on our website servers.
4. Information Sharing & Third Parties
We do not sell, rent, or trade customer data to any third-party marketing companies. We only share necessary data with authorized service providers who enable our operations:
- Logistics Partners: Courier companies to deliver orders to your address.
- Payment Aggregators: Cashfree & Razorpay for processing transaction authorization and refunds.
- Legal Requirements: Government agencies or regulatory authorities when compelled under Indian law (IT Act 2000).
5. Cookies Policy
Our website uses session and persistent cookies to remember items added to your shopping cart, user login status, and search preferences. You can disable cookies in your browser settings, though certain cart features may not function properly without them.
6. Customer Data Rights & Support Contact
You have the right to request access to, correction of, or deletion of your personal data stored with us. For any privacy queries or data deletion requests, contact our Grievance Officer:
Grievance Officer: Customer Care Lead
Entity Name: Herbal Roots Ayurveda
Email: akbaraliak517@gmail.com
Helpline: +91 8317099410
Address: 484, Nearby Saran Nursing Home, Sultanpur, Uttar Pradesh, 228001