Refund & Cancellation Policy

1. Order Cancellation Terms

You can cancel your order before it has been dispatched from our warehouse:

• Pre-Dispatch Cancellation: Log into your account or email us at care@herbalrootsayurveda.in with your Order ID before dispatch. 100% full refund will be processed immediately.
• Post-Dispatch Cancellation: Once an order is handed over to the courier, it cannot be cancelled in transit. You may refuse delivery upon arrival.

2. 7-Day Return Eligibility

We accept returns or replacements within 7 days of delivery under the following conditions:

• Product received is physically damaged, broken, or leaking.
• Product received is expired or wrong item delivered.
• The product packaging is unopened, seal intact, and in original salable condition.

3. How to Initiate a Return

1. Send an email to akbaraliak517@gmail.com or WhatsApp us at +91 8317099410 within 7 days of receiving the package.
2. Attach clear photos or a short video showing the damaged/defective product and outer box invoice.
3. Our support team will inspect the proof and approve reverse pickup via our logistics courier.

4. Refund Processing Timeline & Method

Once the returned parcel is received at our facility and verified, your refund will be processed promptly:

• Prepaid Orders (Cards, NetBanking, UPI via Cashfree/Razorpay): Refund is credited directly back to the original payment source within 5 to 7 business days.
• Cash on Delivery (COD) Orders: Refund will be transferred via IMPS / NEFT to the customer's bank account or UPI ID provided during return request within 5 to 7 business days.

5. Support Contact